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Shipping
How is my order shipped? Is overnight shipping available?
Your order is shipped directly from China via major international express services like EMS, USPS, TNT, DHL, UPS and FedEx. Unfortunately there is no overnight shipping available for international shipments. The average delivery time is 5 to 7 business days.
How do I know my order status after I paid?
You will receive your order confirm information within 12 hours by email after you paid ,and more updated information would be updated timely to your email account when your order is processing and shipping.
What is your complete returns policy?
We only accept return the merchandise in following cases: we send you the wrong size/color/item or you received merchandise with blemishs. Return items must be sent back in their original packaging, with store tags attached. To send an item back to us, You may use any shipper you like, but we recommend purchasing tracking and insurance, as sneakers-trade.com cannot be responsible for lost return shipments.
Once we receive your return package, please allow 1 weeks for processing. We will send you an email notification when your refund has been processed. Your refund will be issued according to the payment method you selected for the original order. Shipping fees are non-refundable.
*Please contact with our customer service to get delivery address if you want to return items.
If I need to return an item, do I have to pay the postage?
How do I know my order status after I paid?
You will receive your order confirm information within 12 hours by email after you paid ,and more updated information would be updated timely to your email account when your order is processing and shipping.
What is your complete returns policy?
We only accept return the merchandise in following cases: we send you the wrong size/color/item or you received merchandise with blemishs. Return items must be sent back in their original packaging, with store tags attached. To send an item back to us, You may use any shipper you like, but we recommend purchasing tracking and insurance, as sneakers-trade.com cannot be responsible for lost return shipments.
Once we receive your return package, please allow 1 weeks for processing. We will send you an email notification when your refund has been processed. Your refund will be issued according to the payment method you selected for the original order. Shipping fees are non-refundable.
*Please contact with our customer service to get delivery address if you want to return items.
If I need to return an item, do I have to pay the postage?
Yes, if you mail an item back to us, you will be responsible for the return postage. Additionally, we recommend that you add tracking and insurance for your own protection.
Are any items non-returnable?
Are any items non-returnable?
Some products are non-returnable for hygiene reasons.
Returning policy: We sent you the wrong size/color/item or the production have distinct dilapidation/damage. All the returning item must be unworn and unwashed with original packing and tags.
Returning policy: We sent you the wrong size/color/item or the production have distinct dilapidation/damage. All the returning item must be unworn and unwashed with original packing and tags.
Non-returnable case:
1:Dislike the product after get it
2:Contact us for more details before you buy from us if you are not sure about the size. Otherwise we do not accept your wrong size returning request.
3:Size standard disputed
4:Contact us for more details before you buy from us if you are not sure about the material. Otherwise we do not accept your wrong material returning request.
5:You don't want our products
6:The sneakers-trade.com retained the ultimate right of interpretation of our return policy.
Please note: For items exchanged for another size, color or style, the customer is responsible for return shipping and reshipping costs;
Othors:You may track your order by clicking on one of the links below; check your confirmation email to what shipping company was used.
Packages shipped by UPS have a tracking number should be tracked at www.ups.com
Packages shipped by EMS have a tracking number that starts with E. In this case please visit your national postal service website to track your package. Some of the common sites are listed below:
2:Contact us for more details before you buy from us if you are not sure about the size. Otherwise we do not accept your wrong size returning request.
3:Size standard disputed
4:Contact us for more details before you buy from us if you are not sure about the material. Otherwise we do not accept your wrong material returning request.
5:You don't want our products
6:The sneakers-trade.com retained the ultimate right of interpretation of our return policy.
Please note: For items exchanged for another size, color or style, the customer is responsible for return shipping and reshipping costs;
Othors:You may track your order by clicking on one of the links below; check your confirmation email to what shipping company was used.
Packages shipped by UPS have a tracking number should be tracked at www.ups.com
Packages shipped by EMS have a tracking number that starts with E. In this case please visit your national postal service website to track your package. Some of the common sites are listed below:
USA :www.usps.com
England :www.parcelforce.com
Canada :www.canadapost.ca
France :www.laposte.fr
Australia :www.auspost.com
Germany :www.deutschepost.de
Italy :www.poste.it
Send your any questions to our mailbox: sneakers_trade@yahoo.com
